Shipping policy

Shipping policy

Thank you for shopping with Costume Harbor. This policy explains how orders are processed and delivered.

Order processing

Orders are processed on business days. Processing and delivery estimates shown at checkout or in your order confirmation are estimates and may vary during busy periods, holidays, or because of carrier delays.

Shipping rates and delivery estimates

Available shipping methods, costs, and estimated delivery times are displayed at checkout based on your destination and order. Delivery dates are not guaranteed unless explicitly stated for the selected service.

Tracking

When tracking is available, you will receive a shipping confirmation with a tracking link after your order has been dispatched. Tracking updates may take several business days to appear.

Address changes

Please check your delivery address before placing your order. If you need a correction, contact us as soon as possible at fr8quency@gmail.com. We cannot guarantee changes after an order has entered processing or shipped.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless included at checkout, these charges are the customer’s responsibility.

Delayed, lost, or damaged deliveries

If tracking has not updated for an extended period, or if your parcel arrives damaged, email fr8quency@gmail.com with your order number and relevant photos so we can investigate.

Contact

Costume Harbor
Exportweg 50, 2742 RC Waddinxveen, Netherlands
fr8quency@gmail.com
+31 610072945