Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Restocking fee

All returns are subject to a 30% restocking fee per returned item, per order, except where prohibited by applicable law. The fee is calculated on the amount paid for each returned item and is deducted from your refund.

Original shipping costs on free-shipping orders

If your order received free shipping, the actual original shipping cost paid by Costume Harbor to ship the order to you will also be deducted from your approved refund. This applies even if no shipping charge appeared at checkout. The 30% restocking fee is calculated on the amount paid for the returned items first; our actual original outbound shipping cost is then deducted from the remaining refund amount, except where prohibited by applicable law.

Refund amount = amount paid for the returned items − 30% restocking fee − actual original outbound shipping cost paid by Costume Harbor.

How to process a return

1. Contact us at support@costumeharbor.com within 30 days of receiving your item to request a return. Please include your order number. Items sent back to us without first requesting a return will not be accepted.
2. If your return is accepted, you must take your securely packaged items to your local post office or shipping service and arrange return shipping. Costume Harbor does not provide return shipping labels. Ship your items to the following address:
   
   Costume Harbor
   20212 87th Ave S
   Kent, WA 98031
   United States
   
   
3. After shipping your return, you must email the tracking number and your order number to support@costumeharbor.com.
4. Once your return has been received, examined, and processed, we will notify you of the refund decision. If approved, you will receive your refund less the applicable 30% restocking fee and, for orders that received free shipping, the actual original outbound shipping cost paid by Costume Harbor, as described above and in the Refunds section below.

You can always contact us with any return questions at support@costumeharbor.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be calculated after deducting the applicable 30% restocking fee and, for orders that received free shipping, the actual original outbound shipping cost paid by Costume Harbor, except where prohibited by applicable law. The approved refund amount will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@costumeharbor.com.